Frequently Asked Questions
Everything you need to know about our premium wood veneers and wall panels.
What is the standard lead time for shipping?
Orders for in-stock wood panels and veneers are typically processed within 1-2 business days. Delivery times range from 3-7 business days depending on your location and the size of the shipment.
Can I request samples before placing a full order?
Yes, we highly recommend ordering a sample pack. This allows you to see the natural grain, texture, and color of the wood in your own lighting before committing to a larger project.
What is your return policy for wood products?
We offer a 30-day return policy for unused and undamaged products in their original packaging. Please note that custom-cut veneers or special orders may not be eligible for return.
Are your wood products sustainably sourced?
Absolutely. We are committed to environmental responsibility and ensure that our timber is sourced from FSC-certified forests and suppliers who practice sustainable forestry.
How do I install the slat wall panels?
Our slat wall panels are designed for easy installation. They can be screwed directly into the wall through the felt backing or applied using a high-quality construction adhesive for a seamless look.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated trade program for architects, interior designers, and contractors. Please contact our support team with your business credentials to set up a trade account.